Shipping Policy

All items are shipped UPS or U.S. Parcel Post Priority Mail in the United States. If you want your purchase shipped differently, please email us and we will work out the details. Please allow up to 7 days to process and ship your order. Once it is shipped, it will take 2 to 3 days for delivery by US Parcel Post Priority Mail in the United States.

Merchandise Return Policy

Our return policy is up to 10 days of receipt you can return items for a refund, exchange or in store credit. After 10 days up to 14 days of receipt we will only exchange or give you an in store credit. There is a 10% restocking fee on refunds. The restocking fee is waved on exchanges or in store credits. All returns must have a return authorization number. Please email with the item or items you wish to return and let us know which of the above you want to do. We will email you with an authorization number. No returns on sale merchandise. No returns after 30 days.

Privacy Statement

We know that your privacy is very important to you. That's why protecting any personal information, such as your name, address, email address or phone number that you provide to us is of the utmost importance to SendAMug.com. As a result, we have prepared this Privacy and Security Statement to let you know about the manner in which we collect, use, disclose and otherwise manage the personal information you entrust to us.

When you provide personal information on our website, over the phone, or in person, you are consenting to the manner in which SendAMug.com will collect, use, disclose and otherwise manage your personal information, as set out below.

• Collection and Use of Personal Information

  We may collect personal information that you provide us when you: Purchase, order, return, exchange or request certain information about our products and services;

• Contact us by phone

  Visit or register with our website; Enter into a contest or sweepstakes or respond to one of our surveys; or

• Provide us with comments or suggestions
• Online Registration

  Registration is an optional service provided by our website. You do not have to register to browse or shop online. When you register, you are asked for personal information such as your name, address, phone number, e-mail address, a password that you select, and optionally, your interests. Your registration information may be used to help make your online experience quicker and easier, by pre-filling certain parts of your shopping information. When you register you will have the opportunity to sign up for future marketing and news information from SendAMug.com

• Contests, Questions or Surveys:

  When you ask a question, participate in a survey or enter a contest or sweepstakes at the website, an event sponsored by SendAMug.com or through our website, we may collect your name, address, phone number and e-mail address. We use this information to administer your participation in a contest or sweepstakes. At the time you are entering a contest or sweepstakes, we may ask your permission to send you future marketing information from SendAMug.com

• Other Uses of Personal Information

  SendAMug.com uses personal information to continually assess and improve the products and services we offer. We would also like to inform you of products and services, sales and special offers that might benefit you. When you register online or participate in a survey, you will have the opportunity to sign up for e-mails about our products, services, sales and special offers. We may also send you mail, email or call you with information about our product and service offerings if you have provided us with your name and address, email address or phone numbers at our website. If you would like to stop receiving such promotional information from SendAMug.com, please see the Privacy Preferences/Opt-Out section of this Privacy and Security Statement or go to www.SendAMug.com/PrivacyPeferences.aspx for further instructions on how to register your preferences.

Privacy Preferences / Opt-Out: We now offer an on-line privacy preference page at www.SendAMug.com/privacypreferences.aspx where you can register or change your preferences to receive or not receive marketing materials sent by phone, email and mail. You may update these preferences at any time. Please allow sufficient time for your preferences to be processed.

Information about Others: At our website, you can submit information about other people and compose personalized messages to them. We consider the information you submit and the content of your personalized message to be a private communication between you and the recipient. SendAMug.com will not use or disclose any information you provide about someone else for any purpose other than:

• To ship the order and confirm delivery;
• To identify or resolve technical problems or customer service issues;
• As required by law and to comply with a court order or other legal process;
• To respond to claims that your personalized messages violate the rights of third parties; and
• To protect the rights or property of SendAMug.com and its affiliates.
• Your Suggestions:

  We use your feedback, suggestions, survey information and comments solely to monitor and/or improve the use and features of our websites and our product and service offerings.

• Children:

  Perhaps more important than SendAMug.com' concern for your privacy is our concern for the privacy of children. Due to this, SendAMug.com:

• Will never encourage children to use our website; and
• We will never market our products or services to children.

Disclosure of Personal Information

Personal Information Disclosure: SendAMug.com will not trade, rent or sell your personal information, without your prior consent, except as otherwise set out herein. Data Sharing for Catalog Mailings: We may share your name, address and transactional information about products you have purchased from our catalogs with third party companies so that you may receive future catalog offerings about products and services that may be of interest to you. If you prefer not to have your information shared with third party companies for this purpose, please see the section above entitled Privacy Preferences/Opt-Out. Other Service: In the U.S., to serve you better, we may combine the personal information that you give us on our website or through our catalogs with publicly available information and information we receive from or cross-reference with our marketing partners and others. We use that combined information to enhance and personalize your shopping experience with us, to communicate with you about our products and events that may be of interest to you, and for other promotional purposes. Companies that work with or on behalf of SendAMug.com: Some of our operations may be managed by unaffiliated companies. These companies may have access to your personal information on a confidential basis only to the extent necessary to perform their functions. In no event will these companies have the right to use your personal information for any reason other than to provide you with those specific services. If your purchases are being shipped to you, we will share your shipping information on a confidential basis with our delivery service providers (U.S. Postal Service, Canada Post, or other delivery companies we or you select). Our delivery service providers are prohibited from using your personal information for any purpose other than making the delivery. Sale of Business: SendAMug.com reserves the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets to a third party acquirer. Legal: Please note that SendAMug.com must provide your personal information in response to a search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required by law. We may also disclose personal information to assist us in collecting a debt owed by you. Access to Personal Information You may request access to the personal information that we have about you. As a registered user with our website, you can access your profile information at any time by: Clicking on the "Login" button at the top of any page on the website on which you registered, then Clicking on the "Your Account" button on the page header or on the "Your Account" link under Customer Support. For further instructions on accessing the personal information that SendAMug.com may have about you, please see the How to Contact Us section of this Privacy and Security Statement. Additional Information about Our Sites Visiting Our Sites: In general, you can visit our website without telling us who you are or providing us with any information. However, we collect the IP (Internet protocol) addresses of all visitors to our website and other related information such as page requests, browser type, operating system and average time spent on our website. We use this information to monitor and improve our Sites. Cookies: Our Sites use a technology called "cookies". A cookie is a tiny element of data that our website can send to your browser, which may then be stored on your hard drive so we can recognize you when you return. All pages on our website where you are prompted to log in or that are customizable require that you accept cookies. If you have registered with our website, these cookies (1) may let us know who you are, (2) are necessary to access your account information (stored on our computers) in order to deliver products and personalized services, and (3) will provide us and our service providers with information that we will use to personalize our website in accordance with your preferences. Cookies are also required to optimize your shopping experience in that they allow you to add multiple items to your shopping basket before checking out. You may set your Web browser to notify you when you receive a cookie. However, should you decide not to accept cookies from our website, you will limit the functionality we can provide when you visit our website. Tracer Tags: Our website may also use a technology called "tracer tags". These may also be referred to as "Clear GIFs" or "Web Beacons". This technology allows us to understand which pages you visit on our website. These tracer tags are used to help us optimize and tailor our website for you and other future website visitors. Third Party Links: Our Sites may include links to the websites of our business partners, vendors and advertisers. Except as provided herein, we will not provide any of your personal information to these third parties without your prior consent. SendAMug.com provides links to third party websites as a convenience to the user. The inclusion of any link does not imply SendAMug.com' endorsement of any other company, its websites, or its products and/or services. These linked websites have separate and independent privacy policies, which we recommend you read carefully. We have no control over such websites and therefore have no responsibility or liability for the manner in which the organizations that operate such linked websites may collect, use or disclose and otherwise treat your personal information. Security of Personal Information We will maintain the confidentiality of all personal information collected in our Stores, our Call Centers, our Sites and from our Service Providers and will only disclose such information to employees and Service Providers who require such information for the purposes described in this Privacy and Security Statement. We maintain administrative, technical and physical safeguards to protect against unauthorized access, use, modification and disclosure of personal information in our custody and control. Security Measures on Our Sites Secure Shopping: When you place orders on our Sites, all of your order information, including your card number and delivery address, is transmitted through the Internet using Secure Sockets Layer (SSL) technology. SSL technology causes your browser to encrypt your order information before transmitting it to our secure server. SSL technology, an industry standard, is designed to prevent someone other than operators of our Sites from capturing and viewing your personal information. SendAMug.com also takes the following measures to protect your personal information online: Passwords: To provide you with an increased level of security, online access to your personal information is protected with a password you select. We strongly recommend that you do not disclose your password to anyone. SendAMug.com will never ask you for your password in any unsolicited communication (including unsolicited correspondence such as letters, phone calls or e-mail messages). Order Information: Since any order information you provide to us on our website will be transmitted using a secure connection, if your Web browser cannot support this level of security, you will not be able to order products through our Sites. The most recent versions of Netscape NavigatorTM and Microsoft Internet Explorer� can support a secure connection and can be downloaded for free from the Netscape and Microsoft website respectively. No data transmission over the Internet can be guaranteed to be 100% secure. While we strive to protect your personal information from unauthorized access, use or disclosure, SendAMug.com cannot ensure or warrant the security of any information you transmit to us on our Sites.

Who We Are

SendAMug.com sells coffee mugs seperately and as gift items.

Thank you again,

Louis Datz

SendAMug.com